Forum Discussion
T-Mobile Password keeps being changed
Can someone explain to me how my T-Mobile online account password keeps getting changed without my permission? My password has been changed without my authorization over 2 dozen times at least! I've ...
google spoofing. could be what they did. same deal when you end up getting a scammer call from a local area code number..the number was spoofed. not saying this is for sure whats happening on your side but mainly a possibility.
I have contacted customer service through phone and the messaging app. I don't have social media to contact them through other means. I have removed my security questions, and instead require a text with a code when changing my password or even accessing my account online. I have changed my email password, deactivated all devices connected to my email in the event that's how they were accessing my account. I changed my pin and all private information. At one point they were able to change my email address on my T-Mobile account to an address that wasn't even mine. They hacked my phone number, and I've had problems with T-Mobile and my phone since that happened in November. T-Mobile has done nothing to fix the issues with my online account or phone/service.
