T-Mobil's scam of charging customers for non return equipment

syaoran wrote:

Did you package it according to the instructions, including the3 return slip with the RMA number inside of the box with the device?  Do you have confirmation it was delivered?  Have you contacted the shipping company to verify it was delivered if T-Mobile says they have not received it?  

Yes, sadly this is clearly an ongoing problem. I've been reading over and over today how many people have this same complaint. They either have major wearhouse theft they are unwilling to investigate or this is a scam. In any other situation they would actually take steps to look for the package but when they refuse, you know why! As if anyone is going to keep some junk we can't even use.

I'm here now because this just happened to me yesterday.  2 months ago my package was confirmed delivered by UPS to their wearhouse. Yes, followed all their directions. They are claiming the wearhouse received the box but didn't scan in the item, therefore I owe them $402!  They say i cannot open an investigation with UPS (T mobile policy!) and they claim they cannot even contact their own wearhouse to see what happened to the package. They threatened to send me to collections if I don't pay for an item they clearly received and gave me no recourse except which payment methods to use. 

 I've already contacted the FCC and the BBB about this scam happening to me and many others. I'll spread the word on social media to warn others that t mobile must be doing so bad they are scamming their customers! This is criminal.