Forum Discussion
They won’t give me an equivalent phone on warrenty repair because computer wont let them?
I purchased an S22 Ultra 256 Gig phone with the extended warranty just over a year ago, At the time the agent tried to get me to purchase the 128 Gig model saying, “You just keep everything in the cl...
Update!
As it turns out the issue was actually a computer glitch on their end. The system had my phone registered in their system as a 128 Gig, phone and would not let them process the replacement for a 256 Gig, model which I have. Someone from an executive office contacted me the next day and got a replacement phone in the mail the same day.
I was a little upset I had the issue in the first place but must admit all of the staff I spoke to were extremely helpfull, as much as they could be. It was this this limitation of the computer they couldn't over-ride to help me.
After all is said and done, amazing customer service and satisfactory resolution. I couldn't believe the call from the executive office and the willingness to help resolve the issue.
I'll never go anywhere else but T-Mobile!
