Forum Discussion
Tmobile rebate card doesnt work through Northlane
Hello. I recently switched to tmobile and went through hoops to get my virtual rebate card, and yet the card still does not work. I talked with customer service and ended up ordering a physical card ...
HCR wrote:Here's a follow up on these $200 virtual Mastercard Debit cards issued by Northlane. I called Onbe @ 1(800)439-9568 earlier this morning. The customer service representative assured me that everything was OK with the debit card and it could be used immediately. So the following are the transactions I attempted today:
Shell Gas Station $1 Approved @ 10:07AM
Shell Gas Station $30 Approved @ 12:15PM
VW Dealership $24.73 Declined @ 12:33PM
VW Dealership $24.73 Declined @ 13:04PM
RaceTrac Gas Station $5.00 Declined @ 1:28PM
Shell Gas Station $5.00 Approved @ 1:40PM
Interestingly enough, I called Onbe customer service to discuss the VW dealership declining the 12:33PM transaction. I was told "fraud detection" flagged the transaction at the VW dealership. The procedure required me to wait 30 minutes and then attempt to use the virtual payment method again. Unfortunately, despite confirming with Onbe customer service concerning the validity of this $24.73 transaction, the VW dealership declined the transaction for the 2nd time. So I tried to purchase fuel at 2 additional gas stations. RaceTrac declined $5.00 @ 1:28PM and Shell approved $5.00 @ 1:40PM.
Needless to say there continues to be tremendous frustration in attempted usage and limited approval of these $200 T-Mobile virtual debit cards.
Keep in mind that gas stations may sometime push through a large pre-auth charger of $100-$200. Perhaps that it why you're seeing declines. Outside of that….I've got no explanation and the card should work for consumers. I'd be frustrated too!
