Forum Discussion
Tmobile to Tmobile number transfer
For years I've had an old legacy prepaid account with T-mobile (phone #1). A couple days ago I took advantage of a trade-in promotion at bestbuy, I traded in my old phone and activated a new "Essent...
Oh, sorry to hear this happened. Seems like there was a number change done, but it's hard to say without looking into your account. You can try messaging our T-Force team using @TMobileHelp on Twitter. They have account access and can open your account to figure out more details about what's going on and how to get this resolved. You can even link them to this thread so they have the gist of what's going on.
Having this same issue for 4 days now. When you call the new number the old phone is receiving the calls and I assume texts. Not a good situation at all.
