Forum Discussion
Trade in Issues
I got the iPhone 12 pro Max and traded in my iPhone X for the $830 promo. I mailed my device on November 24th, walked into the post office and got a receipt for proof I dropped it off. I got the retu...
So I'm interested to see what happens. my issue is the same even the dates are exact. Only thing is I checked USPS tracking number and it says delivered 12/3. I received a text today stating i needed to return my phone or I lose out on my promo credits, which I don't understand since they've had the phone since the 3rd. Also I added a screenshot of the address from my return label.
I had a similar problem. One lesson I learned is that you need to keep follow up. I was blamed for not following up :) It is customer's responsibility to keep calling and not t-mobile's responsibility to follow up with you for inquiries you make :) . You keep follow up hoping one day it gets resolved.
Take a screen shot of the tracking status. As you will lose the tracking status after some time and then you could be questioned "where did you send? and why did you send?"
