Unable to make payment

It seems those new "green" TMobil cards are useless thru the TMobil system. I spent 50.00 to pay for another month of service at a Walgreen's store and tried to activate it thru phone, TMobil app, and even thru the chat with a representative and it couldn't go thru with them trying to activate it themselves The manager at the store where I bought it said it was processed the right way, and they don't refund money. The new TMobil green cards come with a 15 number pin and not with the usual 10 like before, so it seems to me that their system is not up to date and it's screwed. I talked to a representative for a second time and he told me that he was going to credit me 50.00 for the next month.I just came to check my TMobil account after midnight to see if I was credited for those 50.00 as their representative said and it hasn't been done, and my phone service expires in about 12 hours. It's unbelievable how a big corporation like TMobil can't tackle and solve a problem within their system.

I posted this for anyone who has the same issues and see that it's not an isolated incident!