Forum Discussion
Unable to Set Primary Account Holder
I switched to T-Mobile last year in November. I bought my phone outright and ported my number over. I have discounts available through my employer but had to wait 120 days before I could convert...
Thanks for taking the time to post to our community! I am very sorry you are having issues getting that primary account holder to stick 😥 Part of me wonders if it has something to do with your account type. I know you said you had spoke with our support teams in the past and had a ticket filed for this. Unfortunately, here on a public forum, I am unable to see the details of this request. If you have a Facebook or Twitter account, I would highly recommend using the link in my signature to message our T-Force team. They will be able to see the status of this ticket and escalate it if need be.
Primary account holder fix for Dealer Accounts: Hope this helps: You have to send an email to:
belspecialaccount@t-mobilesupport.com
Put your name
Número de cuenta
N° de teléfono
email used to sign up for account
For dealer accounts, This is the way T-mobile verifies it is your account so you can be added as a primary account holder.
