Forum Discussion
USAGE DETAILS NOT UPDATED
My usage nor Digits has updated since my last cycle Jan 28th 2023. I called and was told they were working on some technical issues and to check it in a few days. A week later and it still is not u...
The day that we have all been waiting for has finally arrived. I am so excited to announce that this is now officially resolved and usage details should be loading without error. It wouldn't hurt to log out of the account and clear browsing history if you haven't already. I am doing a happy dance right now because I was also affected by the outage and I just loaded my detailed usage and saw call, message, and data logs for all of my lines up to about 2 hours ago!!
I called this morning and was told it's a technical issue on their end. My usage details have not updated since the end of my last billing cycle 1/25. I was told I'd receive a call back in 24 hours with an update and that this matter is already being worked on. It's literally been almost a month. Something isn't adding up. I think they may have taken this feature away.
