Uso

Barliboo wrote:

T-mobile is losing customers by the second now!  What the heck is going on at T-mobile not being able to fix the "usage" information available to customers since the end of January's cycle?  Who ever is in charge should be fired.  This is totally unacceptable that so many customers who sometimes rely on this information to protect our family members, etc.  This should have been fixed within 24 hours of the known issue which has been for well over 15 business days.  And every time I call, all I get is overseas CSR's and frustration.  GOODBYE T-Mobile.  I won't stand for this!  The importance of this issue is not important to all the little people (customers).  T-Mobile is probably not telling anyone about hacking they may know about from another Country which is the reason why this may not have made the national news circuit.

FIX IT.

I totally agree with you. I often check my family's safety by looking at the usage detail. Even if I complained issue almost every day, it is still not fixed.There is looks like no willingness to fix it. This lazy management problem also created the big outage a few days ago.