Forum Discussion
What happened to customer service???
I've been a T-Mobile customer for years. At one point, in response to an issue I had when my account was inadvertently changed by a store representative, I was given some sort of status where whe...
drewbee wrote:When he hear a heavily accented "Not to worry", it's time to worry because you're talking to an agent without: significant training, ability to rectify issues, or English skills. I am not aggravated at the agents and know they're doing their best, but I've spent wasted hours talking to Filipino agents and haven't gotten nowhere. I wonder whether Tmobile execs ever try calling these numbers to get the true customer experience, not the one they see in commercials.
LOL if you think TMobile exec go through the same people we "plebes" go through you probably think Gavin Newsome and Nancy Pelosi are staying out of the restaurants they shut everyone out of. Tech Execs are no different than politicians.
