Forum Discussion
WHAT ON EARTH IS WRONG WITH THE PHILIPPINES CALL CENTER? and why is T-Mobile fielding all calls out to them??
The Philippines call center is a complete waste of the customers time because they are untrained, have zero access to a customers account, do not have a clue about technology, and to compensate for t...
Agree!! Have had TMobile for over 20 years. Recently I've noticed customer service has gone WAY DOWN with the Philippines call center. I'm thinking about changing providers now because of this. Customer service was the ONLY reason I kept TMobile for this long (never used any other carrier). Customer Service (on the phone) is really bad now. I can hardly understand some of the reps, they interrupt when I am asking questions, and some do not listen and understand the problem. And now there is always an echo on the line and a very loud unprofessional call center background. Bad move TMobile
