Forum Discussion
what's up with T-mobile removing autopay discount for credit cards?
I just literally signed up for a new plan - debit cards have fees for providers too - accessing my bank account isn’t a good approach from a security perspective (noting that T-mobile has been hacked...
That was announced months ago. It is because credit card companies charge a service charge that is based on the percentage of every transaction, which eats into T-Mobile's revenue. Removing the auto pay discount for credit cards negates that.
I texted 611 last night and politely explained that I did not want to entrust sensitive bank account data to TMo and, if they could not figure out a way for me to keep my autopay discount (I have had 5 lines for 12 years) I am preparing to port my numbers to ATT. I really thought they would send me directions on how to leave TMo. But I was wrong. They proposed an acceptable alternative to me. I'm not going to explain it here because it was a bit complicated. I think TMo management may be hearing the outcry from customers. Others may wish to contact 611 by text. Don't call them. You will need to start with a short clear statement of your concern to get past the bot agent and be queued to a real person. It will take several minutes. Hope this helps.
