Forum Discussion
Why are my recurring charges increasing with no explanation?
hi - I have 2 lines under the tmobile 1 plan at $110/month - yet my statement reflects (with no detail / explanation) recurring charges at $232/month. Please advise / revise. ¡Gracias!
Hola, @magenta1708797! That's definitely a strange sight to see if you haven't made any recent changes to your account! We're not able to review individual accounts from this user forum, but we'd love to help offer some potential explanation if we can! Are you viewing your .pdf statement? Do you see any offsetting credits? I'm wondering if it's possible that a plan change took place during your last bill cycle -- which might make your recurring charges look high this month, although it ultimately should only impact your balance if you switched to a higher plan after already being billed for your previous plan. If that were the case, this month you'd be billed for the new plan, plus whatever the prorated increase amount was for making the change. Does your balance due match this dollar amount, or is it different -- higher or lower?
- Marissa
Ever since T-Mobile got their internet rolled out, everything has started to go crazy with the billing! I've tried to return multiple devices and they're charging me over $600 on my bill and expect me to make a payment plan! My bill is not always the smallest but it is definitely not supposed to be more than 300 a month tops and that's with three lines and two phones that I'm paying for because one of them got lost at UPS and now I have to continue paying for it! Literally had to eat the phone that I traded in for my upgrade. I have two payments left so it would be silly for me to even bother to fight it, but I'm at a point where my bill is so irregular and their system overriding everything that you talk to the people about on T-Mobile 611.. It's like you never have the conversation sometimes! The thing that kills me is if you combine the amount of time I've been with T-Mobile. Overall, it's been about 17 years. For the past 7 I've been with T-Mobile again.. I had switched out, tried different providers. Came back to T-Mobile because it was always consistent! Now I have found that they bit off more. They can chew with the Sprint purchase and ever since then my billing has completely sucked like horrible. Like I don't even want to stay with the company anymore. I'm at that point!
