Forum Discussion
Why can't IRS verify my identity using My T-Mobile phone
I have tried to create an online account at irs.gov and go to the step where they ask for a mobile phone number to verify my identity. When I enter my T-Mobile phone number, I receive an error me...
The name on the caller id must be you full legal name, match the IRS system.
It took a while before i got this figured out, since the name on the bill is my full legal name but the caller id was just my initial.
Good Luck!!
Thank you. I had it checked and was told there’s no block and it is a postpaid account.
IRS has no tech support line for me to call and their regular agents are not trained to handle this type of issues. Our government agencies are so far behind times.
I’m stumped. What else could it be?
