Forum Discussion
Why can't IRS verify my identity using My T-Mobile phone
I have tried to create an online account at irs.gov and go to the step where they ask for a mobile phone number to verify my identity. When I enter my T-Mobile phone number, I receive an error me...
The name on the caller id must be you full legal name, match the IRS system.
It took a while before i got this figured out, since the name on the bill is my full legal name but the caller id was just my initial.
Good Luck!!
Finally I was able to speak to a support representative. He asked me to use Internet Explorer (which I was using already), clear Temporary Internet Files and Cookies and try again. On the next try, it still failed to verify. He asked me to press Continue button which I faithfully did. The next screen informed me that my identity is verified and allowed me to create a userID and password. I'm going to have to wait for the Activation Code to arrive in the mail.
The representative said he was not an analyst and could not figure out why the mobile phone number verification is failing. He said they have been aware of the problem. I'm not holding my breath for the feds to fix it.
I hope some of this will help others.
