Worst customer service experience ever

Even now, the situation is disappointing. Initially, one agent promised a 100% refund, but the next day, another agent only agreed to a 50% refund. Despite the presence of audio recordings for each call, the company is relying solely on the agents' internal communication notes. They are unwilling to conduct a thorough root cause analysis and have left the issue unresolved. Furthermore, the agents are disconnecting calls, stating that it's a matter of mobile Goodwill, which is frustrating for the customers. 

The network coverage in major hubs of the USA, such as the Bay Area and downtown, is extremely poor. It seems like the company advertises misleading ads to hide this issue. A group of 30 students, including myself, signed up for T-Mobile, but we have all unanimously decided to switch to a different provider as soon as possible. We understand that our departure may not make a significant impact on the company, but we feel it's important to inform other students about our experiences and provide evidence of the problems we encountered with T-Mobile representatives. 

After signing up as a premium or VIP member, I was disappointed to find that the promised priority customer support was not delivered. The wait times for all customers were equally long, regardless of membership status. Additionally, the Tuesday offers were underwhelming and seemed no different from regular online deals. It felt as though the company was more focused on maximizing profits than genuinely valuing its customers. Surprisingly, I found better pizza deals and more appealing offers located far from my area, suggesting that the company may not prioritize local customer satisfaction.