Forum Discussion
Wrong/unknown device in My.T-Mobile.com
When I log into My T-Mobile (from various desktop browsers like Firefox, Chrome, or Safari), it never remembers my device. The home page says I have an "Unknown Device" The Phone tab says I ha...
¡Hola, @magenta9998592!
This has happened to me a few times since I've had T-Mobile service (5+ years). It does drive me a little nuts because I usually attempt to change it 4 or 5 times before I get fed up with it and give up for the time being. With that said, I do see that our engineers are aware of this happening, but don't have an estimated time of when it'll be updated.
I have the same issue. Got new phones. Swapped SIM's. Phones work fine. But in account show up as unknown. The IEMI numbers are correct. I talked to a representative and was told it would be taken care of. She said to wait a couple hours for it to take affect. It's been 3 days and hasn't taken affect. As long as it doesn't affect the phone operation I don't suppose it's any big deal.
