READ FIRST BEFORE FILING INSURANCE CLAIMS THRU ASSURANT

I agree! Report it lost! I am a 12 year T-mobile Customer and i'm going through a NIGHTMARE dealing with T-mobile right now! My wife's phone was acting up, and I was out of town and she didn't want to deal with going in the store, and all the hassle associated with that, so I told her just do it online, you get the new phone, we send back the old one, no problem. Right? WRONG! BIG MISTAKE! It seems as though there was supposedly DAMAGE done to the phone IN TRANSIT to them! WHICH I DID NOT CAUSE! (Actually it looks like someone played hockey with the phone!) I don't know if (1. That's the phone I actually sent in. (Mix up?) 2. If it was mishandled by warehouse staff. 3. If UPS did it accidentally? (Cause I've gotten smashed and/or damaged boxes and broken items through them a few times before.)  I've spoken to 6 that's SIX different people now, and only 2 seemed like they knew what they were even talkin about! I've been shut off TWICE even though I was promised they wouldn't while this was being dealt with! AND They charged me REACTIVATION FEES TOO! They no longer have a Customer loyalty department, or a grievance department. And I think they even outsource all their calls now too! This is the WORST Customer Service i've EVER had to deal with!