records missing from text usage report

drfarmkid wrote:

I was just checking the usage on my account and noticed some inconsistencies. I found that the records for many text messages are missing. I have 8 lines on my account (large family) and there are many messages back and forth between family members. If I compare the records of texts between two family members, I should see an incoming record on line and an outgoing record on the other. Sometimes that is the case, but often the text will only show up on one line and not the other.

 

Ejemplos:

(1) In the last billing cycle, my wife's usage shows 156 messages between her and one of my daughters, but if I look at my daughter's usage, it shows only 23. Only 6 records show up on both reports. The total number of messages between the two is at least 172, assuming all of the records showed up on one line or the other. 

(2) In the last billing cycle, one daughter shows 16 messages with another daughter. That second daughter shows 18 messages with the first. 15 records show up on both reports, with 3 that are only on the second daughter's and 1 that is only on the first daughter's.

Any two numbers I choose from my account shows these kinds of discrepancies. I think these two examples are sufficient to illustrate it, but they are certainly not the only affected numbers.

How can this be explained? Is this a network error? Can I expect that the text records to and from lines on other accounts are also affected, such that many records are missing?

I've had the same isssue with them for years.  Literally miss a ton of texts on multiple numbers on multiple accounts that my family has with no rhyme or reason to it.  When I call them they have no answer and say they will investigate the issue further and then never get back to me.  Let me know if you have any luck in figuring it out. Seems to happen on iPhones is what I've noticed so far .  My Google pixel doesn't seem to have this issue.