Forum Discussion
Restricted line unable to make or receive calls
One line on my account has encountered an issue where it is unable to make or receive calls, but still has data & text capabilities. When trying to call the number we get the following automated mes...
Hey kpen88,
I just experienced the same issues getting the message “The service you're attempting to use has been restricted or is unavailable. Please contact customer care for assistance.". CS that I spoke to last night was unhelpful - only doing minimal and telling me it should work in 30 minutes and promising to call back, but never did.
I hope you already have this resolved. If not, here's how mine was resolved. Called back today and escalated to tech support. Anyway, after trying multiple solutions to no avail, she finally asked me to "reset network settings" and then she proceeded to reset from her end too...and that solved the problem! Now I can make and receive calls again! Hope it works for you too.
