Forum Discussion
Restricted line unable to make or receive calls
One line on my account has encountered an issue where it is unable to make or receive calls, but still has data & text capabilities. When trying to call the number we get the following automated mes...
Bayo, thanks for the follow up. It seems that there were multiple issues with my line so a total of 3 tickets were opened before everything was resolved. The good news is that my situation has been resolved now, but unfortunately I was not able to get all the details on what they did on the back end. I know that a reset of network settings was done multiple times so I believe that was part of the solution in my case as well.
Catebrigid, good luck at the store today. Hope you can find someone who can resolve your issue. If not, if recommend you ask for level 2 tech support when you call back and make sure they open a ticket and give you the # before you hang up. Definitely frustrating to be paying for a service and not be able to use it, especially when they can't even seem to tell you why it's not working.
