Forum Discussion
Restricted line unable to make or receive calls
One line on my account has encountered an issue where it is unable to make or receive calls, but still has data & text capabilities. When trying to call the number we get the following automated mes...
Last week Friday was the first time I experienced this issue when I tried to call my son. I was able to call anyone else-just not him. Him, my daughter and I are all on the same plan. So I called her, she called him and then he called me. I then called T-Mobile, and the tech guy told me that it was because I had my wi-fi calling set to on. I turned it off, and it worked. Didn't make sense to me why that worked, but I was happy and kept it moving. It's been 6 days and I just tried calling my son again (Thursday morning @ 7:00 am EST) and I'm experiencing the same issue-wi-fi calling is still set to 'off'. So, based on all the various responses listed and my new experiences, it appears that there isn't one single fix to this issue. I'm currently on hold with TMO support (33 minutes and counting) waiting for someone to pick up.
