Setting up PAH and other new customer issues.

Brand new customer here after 15 years with another carrier. Got my equipment on Monday and have been trying to get up and running since. I signed up online and was rushed through all the addon stuff at the end (after 90 minutes of high pressure sales) and was told "don't worry, you'll get a transcript of this chat with all the links and instructions so you can do it later". This also included a rebate for signing up for internet. This transcript never came and I was also really struggling to port out of our old account.

Got a great CSR through chat yesterday that finally got our phones ported in after hours of me failing to do so on my own the day before. The local store didn't seem to want to help once they knew we had already signed up and bought hardware online. Wasn't the best start, but this CSR made my day.

Until we were trying to get the netflix and appletv set up. The links went to my husband's phone - who isn't tech savvy at all. She told me that when the lines were ported in, his showed as the primary. which was true, but I signed us up and the bill and autopay are attached to me, not him. I asked if we could move PAH to me since I would be doing all of the setup, etc. No problem! she said, and on her side it said I was. Not so on my side.

We eventually ended the call with me having to set up a second Tmobil ID - the first one ended up attached to just our internet service. She said she was calling back today to finish the add on setup, but i never heard anything so I thought I would try here. She was insistent that I was now PAH but the app and the desktop site say otherwise and I can't even update autopay or anything. 

Our netflix and appletv still need to be set up, but with no PAH on the account now, I am dead in the water. Every time I think I got to something that might help, it ends up a dead link. I did manage to add my husband's number to my tmobilID, but that appears to be a mistake and now can't even set up a tmobilID for him as it shows that number already has one (mine). So he can do nothing and i appear only as a standard user.