Forum Discussion
Sim card being used by another device
I recently added esim from physical sim card. After about 2 weeks, esim has been disappeared from "sim card manager" in my phone and when I try to add it back, it says the sim has been used by another device. One clue I have is that it may happen because I added the physical sim card to another phone and that may triggered this error. However, both esim and sim card do not work on both phones.
Is it possible to reset the esim, so I can add it again to my phone? or any other way to fix this issue?
If that doesn't work you may need to contact Tmobile support using messenger on one of tmobile's social media platforms to see if they can help you they also are a higher tier of support.
This link is for a Samsung but help.
Thanks. I have Samsung phone and had tried the procedure, but I do not see the below step under sim card manager
- Elige Recover your plan
Instead, I get error message "sim card has been used by another device". This sounds like T-mobile registered another phone to link with the esim.
Have you tried checking to see if the esim is in the other device with the physical sim? And is so can you delete it.
The other device is old one and does not support esim.
Did you put the physical sim back in the phone to see if the esim shows up?
If that doesn't work you may need to contact Tmobile support using messenger on one of tmobile's social media platforms to see if they can help you they also are a higher tier of support.
Thanks for your help! by the way, where can I find the messenger? I have been checking everywhere, but no luck.
Scroll below this post and click on the follow Tmobile and the icon that you want to use.
I doubt that this has anything to do with your issues but who knows.
https://www.tmonews.com/2022/11/t-mobile-temporarily-disables-self-service-sim-swaps/?amp=1
