Forum Discussion
T-Mobile Experts aren't experts. What can be done?
T-Mobile's approach to transparent customer service falls short on many of the basic tenets commonly used in the tech industry today. Rather than continue to gripe about the shortcomings, I thoug...
Mine is a T-Mobile ONE Unlimited 55+ plan with multiple lines. This was clear to the "expert" as they had my PIN and were looking at the account.
The ad I'm referring to is on the main T-Mobile site (not Support.T-Mobile) and found after clicking the PLANS link, then scrolling down nearly to the bottom.
There is a Terms link as well, and there are no caveats beyond the requirement of being a postpaid account and having a minimum of "+2" lines, which my plan meets.
There is no mention of "family plan" on the related Support page links she provided referencing the ONE Plus adder, other than indicating that when applying for ONE Plus that all lines must be upgraded. Which was my intent.
What about this kept her attempting to prove to me that this would not apply to my plan for over two hours of chat is beyond me. I later called back in and the rep at that time confirmed that the plan I have is eligible for the discounted rate.
One of these reps is mistaken. You can decide which one. Either way, at least one of them is not an Expert.
