Forum Discussion
T-mobile never stopped billing me even months after account closed!
Hello, I need help and T-mobile customer service on the phone is very difficult to talk to. Although they are nice, and they seem eager to help, they do not understand the problem and they kee...
Try reaching out to the T-Force Team via social media. They have a lot more access to things beyond the ability of Customer Care reps. Give them a few days to respond when you send them a message but they will get back you.
I am also dealing with the same situation. Closed T-mobile account and cancelled service in February 2021, and still getting charges in June 2021. Spoke with an agent a couple times now, and they tell the story that they have personally made sure the account was actually cancelled and no more bills will occur. Hasn't turned out to be true yet, I still get bills.
