Forum Discussion
T-mobile never stopped billing me even months after account closed!
Hello, I need help and T-mobile customer service on the phone is very difficult to talk to. Although they are nice, and they seem eager to help, they do not understand the problem and they kee...
Try reaching out to the T-Force Team via social media. They have a lot more access to things beyond the ability of Customer Care reps. Give them a few days to respond when you send them a message but they will get back you.
I canceled my service July 2nd, 2021 and they took out $531.33 for my final bill a month later AFTER I CANCELED! They will not refund me the fund because I was on auto pay which is a joint bank account and it wasn't my money. I canceled everything but then when I called in they said they was going to refund me the funds and it never happened so I called back and they said it was denied. And said I was still on auto pay after I canceled and the rep. then she canceled it. Well I didn't feel comfortable with that that that's the 2nd time it was canceled and it wasn't, so I had to cancel my bank card. And they still wont return the funds. I have a dispute with them through my bank and reported them to BBB.
