Forum Discussion
T-mobile never stopped billing me even months after account closed!
Hello, I need help and T-mobile customer service on the phone is very difficult to talk to. Although they are nice, and they seem eager to help, they do not understand the problem and they kee...
Try reaching out to the T-Force Team via social media. They have a lot more access to things beyond the ability of Customer Care reps. Give them a few days to respond when you send them a message but they will get back you.
This company sucks. Like many here, I was told my account was cancelled. Next thing I know it's I'm getting collection calls and emails. I've called customer service and been hung up on.
I left TMobile for Verizon in October. Was paid in full at that point. Paid the bill in November. Then the auto pay charged me in December and January. Why was I charged for 2 months when my service was already with another company.
When you try to communicate on social media cause they have no customer service contact online, they tell me to contact them on Facebook. I'm not gonna get a Facebook account to communicate with a customer service group.
T Mobile is embarrassing. The service is mediocre as hell. I had multiple dropped calls. Terrible internet connection. This was the worst decision of my life. But thanks for the $3 Dunkin' coupons and free frisbee if I went in to a T-Mobile store on a Tuesday.
Clowns.
