Forum Discussion
"T-Mobile Notification: Equipment Modified", is it a scam?
I received an email titled “Your T-Mobile Account has been updated“ from T-Mobile customer support this morning, but my account (T-Mobile Phone#) was pre-paid and should have already been expired.
The message body is as follows.
> T-Mobile Notification: Equipment Modified
> Dear Customer,
> Equipment has been modified for device # **********. The imsi has been changed from # *************** to # *************** .
> Sincerely,
> T-Mobile Customer Service
(Note: “***”s in original message are filled with actual number.)
Is it a scam, identity theft or something?
To whom and how should I report this email?
Thank you very much for your support in advance.
Saludos cordiales.
The easiest way to find out is to sign I to your mytmobile account and it will show any changes to your account.
You could tell more than likely by the e-mail address it came from. T-Mobile doesn't keep the IMSI in the system for anything outside of EIP's. Even if you don't use a phone on EIP, that doesn't impact your service or your account, because IMEI's and IMSI's don't tie into your service.
I checked and it does seem to be a tmobile email but it still doesn't make any sense! I got that spam looking email today about emsi changing. nothing on my account indicates any change. Don't they have tmobile chat support any longer? Gracias
If you scroll down from this post and click on support a chat screen will pop up if available.
