Forum Discussion
T-Mobile Shows Hotspot Data Usage When it is Disabled in My Phone Settings
Still not fixed as of July 19th, 2023. I last heard from a T-Mobile representative named Kirsten Hartford on March 24, 2023 with the message below. I don't think any "engineer" is looking at this "bug". They should be embarrassed. I was a software engineer myself. I'm thinking about offering a cash reward for the T-Mobile employee who can fix this.
Good morning, Mr. Hall. I see the issue with the system reporting smartphone mobile hotspot/tethering usage when you are letting us know there has never been that use, has been an ongoing concern for several months. This has led to you reaching out on multiple dates. I am already up to speed on the issue and all steps we have taken so far. While the reporting is not service impacting, I can appreciate your desire for the usage records to reflect properly. I want that reflecting properly too. I have sent this issue with all information and all prior tickets filed to our highest support teams. I don't want you to have to spend more of your valuable time reaching out to start all over with someone new, so I will take this concern and stick with you until we have a definitive reply from our teams and all resolution paths have been worked. ^KirstenHartford
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