Forum Discussion
T-Mobile Stealing from Me
I tried T-Mobile home internet service and added 2 lines. Did not work well at all. I changed all to a competitor a few days after, I get good service now. The local T-Mobile store staff were great, they said I could try the internet for 15-day trial period. When I called T-Mobile after I cancelled, they said I had to pay a full month for the internet and the phone lines I dropped within a few days. T-Mobile is trying to steal from me!
I talked to Mike, Agent ID# 1247262, a supervisor. Not very helpful, although he agreed to waive the fee for the home internet, after much discussion. Why so hard to waive the fee? He initially said he could not get into my account if I did not know my PIN. Really? He apologized for him saying he could not help me initially.
I went back to the store, told them about my conversations, they were not happy that corporate T-Mobile would do this to me. The said they are getting conflicting messages from corporate.
A lot of ex-pats depend on T-Mobile in Mexico, we need the good service down there on a competitive basis. Only two decent US providers down there. I can't recommend T-Mobile with this issue.
I recently traded in a 2 month old apple SE3 . paid $479 cash at apple store, traded for iphone 11, tmobile full cost $525 for the 11. I received $150 credit for my 2 month old iphone SE , was not satisfied with the iphone 11, i then returned it to the tmobile store, after paying a restocking fee i was given a credit of $150 on my account. Tonight i tried using my credit towards the purchase of another item online and was told that my own motherfking money cannot be used to purchase anything, it can only go towards my monthly bill. Now this is my money from my trade in for a phone that i bought and returned, you do not have my phone to return to me and yet these corporate thieves wants control of how i should use my fking money. I sincerely hope that one or more of these corporate bastards meets the worst case scenario going forward in life for corporate thief of customers hard earned money, especially stealing from veterans like myself BASTARDS.
