T-Mobile still lying to customers

Be aware T-Mobile new and old customers! This is an actual account of what I have been experiencing since December 18th with T-Mobile. An agent through message because I had been inquiring about adding a couple lines to my account for Xmas gifts for my nephews. She said great news! Your request to have your equipment limit doubled has been approved! Awesome. They sold me on the promise of getting iPhone 15pros free because I am on the 5gnext plan. Great! Amazing! Plus it's buy one get one line free. Even better! Well when my "phones" arrived they were actually SIM cards. I repeat SIM cards. I get a message from T-Mobile that same day that my equipment balance double request was denied. I was so irate I literally called everyday until the 30th of December until they finally offered to send me phones for free. They upgraded because it was obvious the agent lied to me to get me to birth those lines. So they sent me iPhone 15 pro max's 512 gb. 2 of them. And also put in a "ticket" to make both lines free. January 4th I get my phone bill. It's for $2400. They charged me for the damn phones! Not only did they charge me for the phones. They set up the phones blatantly messed up on the monthly promo credit plan. One of the phones had only $200 left on it. They took all the rest of it off and put it on my bill but $200 and set it to get a credit for $34 a month for 24 months. So they put all the rest of the cost of the phone on my bill. The other phone was just as bad. The full amount they could have put in was not used instead went on my bill. Not only that they used credit from my account that was on my account through trade ins and their multiple other mistakes and used it towards that balance. Without my knowledge or permission I might add. On the 5th of January I get about 50 messages back to back to back that my phones were delivered the day before . Literally 50 messages. I called again freaking out. I'm on the phone for 5 hours plus from the 5th, 6th,7th,8th,9th. I find out that they hadn't even filed a ticket until the tenth. What now? You let me complain for 5 hours straight and listen to you falsely claim to be investigating and to wait one more day wait one more day and you isn't even started to until 5 days later. Oh they put the incorrect address btw even though the put the correct one for the SIM cards the week before. Something happened with another ups order today so I called ups. I actually caught them in a complete lie about a different shipment they had marked as damaged but still tried to deliver to me without getting a new package from the seller because I was in contact with the seller and new they did not report or ask for a new product. Anyway I laid into them and told them I caught them and I'm sick of them and this mess with T-Mobile and now this order. Shocker of the century. T-Mobile hadn't even reached out to ups. They had no idea the package was not delivered to me or there was any problems. I kind of half believed it until I asked T-Mobile for proof that they had been in communication with T-Mobile about this delivery and they couldn't. They couldn't because they hadn't even done that. 12 days after the delivery and a month since the original order. T-Mobile did nothing to help me, investigate my screen shot evidence, or even apologize for what had happened at any point. They pretended to care and wasted countless hours of my time trying to help them. Meanwhile this whole time they are investigating they hadn't done a single thing. They said we can send you messages to our warehouse. I asked you to send me messages from you to the people you put in charge of making sure I get that delivery. And they couldn't because they didn't.  I want you to hold them accountable with me. Every time they say the next day and don't return your calll and you get the feeling they aren't doing anything. They actually are not doing anything. They just sent a satellite to space but they can't call ups to check my where my order went? Anyone else have this happen or worse?