Forum Discussion

  • jsavga's avatar
    jsavga
    Roaming Rookie

    This is a load of BS from T-Mobile. It's all about making even more money, period.

     

    There is no excuse in the world to switch users to paperless billing without their consent, only after the fact allowing users to manually switch back. In fact, it's down right criminal the way they went about it.

    This should have been an opt-in endeavor, pure and simple. But the greed runs deep and they know if users had a choice up front then most wouldn't switch.

  • Dominic's avatar
    Dominic
    Newbie Caller

    I have been with Voice Stream/T-Mobile over 25 years. I am pissed off about this… I do not give autorización to T-Mobile for this which is Bad Faith on T mobile's part. Today I got a 456 txt that I am now paperless not know anything about this paperless thing t mobile is doing. I have been getting detailed bills for years so there is documentation if ever need which I did at one time. The Bills on line on go back a few years in there system. Now there is a fee $1.99 for that detailed bill. Not to sure why this happen...

  • I don't want want paperless billing, didn't ok this.  Does this mean I will have to pay for a paper bill mailed to my house that I will be charged $1.99/mth?

  • Dominic's avatar
    Dominic
    Newbie Caller

    I did have the opportunity to talk to T-Mobile about this issue. There are two types of paper billing. Summary bill that is free and detailed bill that is 1.99 a month. As myself personally I had the detail bill for free prior to this change. 

  • jbuff's avatar
    jbuff
    Newbie Caller

    Yesterday T-mobile forcibly put me on 'paperless'. Initially their web site wouldn't allow access to that part of my profile to set to the original paper bill. They finally allowed me to change it back to paper bill. The catch now is the thieves charge $1.99 for a 'Detailed' bill, the type we would normally get. The 'Summary' paper bill is 'free'. That is some shabby treatment from T-mobile.

    I guess price hikes are coming next. The gov intentionally ruining the economy is soiling and affecting everybody and every industry.

     

    https://tmo.report/2023/10/t-mobile-continues-their-opt-out-nonsense-with-forced-paperless-billing/