Forum Discussion
T-Mobile users are not receiving MFA SMS messages sent via Twilio
A client of mine uses Twilio to send security codes out to their members, and they're reporting an increasing number of T-Mobile users who aren't receiving the texts or phone calls. This has been an ...
Hola Samantha,
Thank you for the response! The member of our team who monitors the Twilio activity says that the error codes being sent back are 30003 and 30006, which suggest that the numbers are allegedly unreachable, either due to being landlines or not having service. Twilio support also suggests it might have something to do with the provider, hence my post here. All of these accounts were okay until recently, according to our client. So, our team didn't believe this had anything to do with the cap. I think we are on the high end of Twilio's ceiling, which is around 100,000 messages monthly if I remember correctly. Assuming this ultimately es a message limit issue, will it theoretically reset at the start of next month?
Finally, do those aforementioned error messages tell you anything else that can help us? I've been having a hard time reaching anyone at Twilio, so any additional information or assistance you can provide would be much appreciated.
¡Gracias!
Ian
