Terrible service!

I loved Cricket for 10 yrs. Even tho they treated me like AT&Ts red headed step child as far as network service and cust service. It was still better than tmobile. At least I had a signal 95% of the time and was paying $15 less per month with more intl calling features (which I don't use anymore,  but still, it's a feature).

Unfortunately, I purchased a Xioami 10T phone online because of the awesome features and incredibly low price and I love the phone. Iys the most expensive phone I've ever purchased at.

HOWEVER, At&t/Cricket refused to continue allowing the phone on their network due to an Executive Order against Chinese phone makers. I don't know if this has been rescinded by Brandon or not.

But If I could go back to Cricket, I'd do it on a minute.

I can't even count the numerous ways in which tmobile sux compared to cricket.

Inexplicably,  when I get near an emergency vehicle like and ambulance or police car, I often lose network connection. That's downright strange, but also happened on another phone when I tried tmobile for a few weeks back in 2012. They haven't changed much since then.

 It has to be the worst major provider in the US.

  When they bought Sprint, my girlfriend was pulling out her beautiful hair for 3 months til I got her switched to Cricket and she thanks me again and again  everytime the subject of cell phones comes up!

Worst decision ever! Should had stay w Verizon. $35 not worth saving. Going to try to get my money back. Lack of cell signal, dropped calls, not getting my voice mail, awful awful awful. 
 

Remove TikTok and restart phone.  Worked like a charm to get phone and internet to work. 

I switched from AT&T a couple of years ago and it has not been a good experience and it's not cheaper.  Many places on major interstates (I-10) with no service and also remote country roads where I like to go ride with no service at all.  1-2 bars LTE or 5G means essentially no data.  To top it off my dad was on sprint and I had to take care of some of his account stuff.  T mobile closed all the sprint stores before they merged the systems so nobody at a T-Mobile store could help me.  I had to mail PoA and wait several days before someone from sprint could help me on the phone.  As much as I hate The baby Bells I had more reliable service and better coverage from them.  

SendOneUp wrote:

I used T-Mobile for a short stint about 10 years ago, and just switched to them from Verizon because of a promotion. 

I am as disappointed as I can be with their service and coverage. You don't save money with this company. Once you figure out how many services like video calling aren't supported unless the other party uses Terrible Mobile as well, you start to wonder. Cell coverage is a dumpster fire. If the "T" doesn't stand for "Terrible", it stands for "Taliban" because this is what mobile services are like  in Afghanistan. There is no way that I'm not going back to Verizon. I am in utter disbelief that a company who advertises as much as they do and claims to be as large as they are can cost this much AND be so bad. It is embarrassing to get a call or text and hear the T-Mobile ring and alert tones in public. This company specializes in building shops and filling it with phones and staff. They most certainly shouldn't be considered to be a carrier or service provider. I would be so embarrassed to work there. They have been around so long and I feel like they are further behind than the last time I had them. I am getting as far away from this company as possible and this time I can confidently say,"Never Again". The only reason they have had any degree of success is due to creating a monopoly. 

It's interesting how similar the carriers sound when viewed from different angles.  I was stuck with Verizon here for years because they held a monopoly in this area.  Verizon is HORRIBLE.  We can get a signal, but there's no bandwidth behind it and the network is so congested 20 out of 24 hours it's pretty much useless, even on their premium data plans.  They have refused to upgrade for over 10 years while service grew even worse as time went on.

Then T-Mobile shows up, with their extended range lte and 5g.  It's like night and day.  I get not only better coverage with T-Mobile but there's actually bandwidth behind the signals.  And I've had decent relations with customer service (although most of their initial contact personnel are incompetent but that goes for any carrier it seems)

I guess in my case, Verizon was the evil monopoly and T-Mobile is the knight in shining armor.  Mileage may vary due to location and circumstances, I guess.

We just switched to t-mobile last year and it has been the worst decision ever.  We have had nothing but problems with our phones.  Dropped calls, loosing my network and having to restart the phone, people unable to hear me when they call, etc.  It has been the worst experience with any cell company.  We have called customer service and went into the store countless times, but they can't find the problem.  I am so fed up with them.  I wish I would have done my research before going to this horrible company.

JRC wrote:

It's interesting how similar the carriers sound when viewed from different angles.  I was stuck with Verizon here for years because they held a monopoly in this area.  Verizon is HORRIBLE.  We can get a signal, but there's no bandwidth behind it and the network is so congested 20 out of 24 hours it's pretty much useless, even on their premium data plans.  They have refused to upgrade for over 10 years while service grew even worse as time went on.

Then T-Mobile shows up, with their extended range lte and 5g.  It's like night and day.  I get not only better coverage with T-Mobile but there's actually bandwidth behind the signals.  And I've had decent relations with customer service (although most of their initial contact personnel are incompetent but that goes for any carrier it seems)

 

I guess in my case, Verizon was the evil monopoly and T-Mobile is the knight in shining armor.  Mileage may vary due to location and circumstances, I guess.

 

 

it is nice to hear that at least one post is positive. Maybe there could be some hope. One thing for sure; Verizon secures their networks way better than TM. I realize that the bigger the company is the more difficult to secure, But that is no excuse, it's not like TM is not raking in $$ (between $28.7 billion and $29.2 billion predicted PROFIT in 2023, and they can’t afford to maintain security; one would think that with those kind of profits they could manage their networks more humanely, but it seems they wear their 8 HACKS since 2018, like a badge of honor putting MILLIONS of their customers at risk of having their ID stolen, or worse - because they can. 

Are you perhaps an employee or a stockholder?

Nevermind, doesnt matter.

Ya, service isn't always the same. I've been places where T-Mobile didn't work, but Verizon did. But I've also been places that Verizon didn't provide service but T-Mobile did.

Have you considered using Wi-Fi calling of T-Mobiles CellSpot? I got the CellSpot and now have full bars anywhere I go in my house, compared to 0 to 1 bars before I got the CellSpot.

Xiaomi is not on the banned Chinese cellular list.  The manufacturers that are on there, are Huawei and ZTE.  AT&T wants you to buy their devices.  They use the devices IMEI to verify what type of device you are using on their network and they scan for this multiple times daily.  

Hmm, somehow, I'm not surprised.

But I thought since the 70s federal law, phone companies were not allowed to force you to buy a phone from them. 🙄