tmobile is garbage and i have proof

I am very disappointed with T-mobil also.  They have representatives working for the company that don't give a hoot about seniors or how long I was with Sprint before they took over. I'm not saying that everything was perfect for 17 years. They did at least have a soul and if there was an issue, we all worked on figuring out a way to make everyone happy.  

Now I have nothing for satisfactory service, that they promised. The phone I had when they took over was awesome. It was an LG V6. I had NO problem with signal, it was easy for me to read with the nice large screen. It took beautiful pictures and video. (I need the larger screen because I had a stroke and lost my vision in my left eye). 

One day my phone, (LG V6) stopped charging. I contacted the company and asked if they could help me. They said to take it to one of the stores and see about having it fixed. I did go to the store they said to go to. I got there and the representative told me that the person i spoke with sent me to the wrong place. I then had to drive 27 miles to the store that was supposed to fix my phone. I had insurance for the phone but they refused to fix it. I was told the reason why was they no longer carried the LG phones anylonger. Long, long story short. They forced me to take a phone I didn't want because the screen was just to small. Told me to use it for now and I would like it after I get use to it. I have been trying to get a compatible phone to what i had before they shoved this phone, S22 down my throat. I'm not happy with T-mobil at all. Anyone that asks me about how I like the company, I tell them to RUN RUN FAR AWAY FROM THEM and WHY ?!?!?