Trade in bill credits CANCELLED?

My bills were auto pay and paid every month, with NONE late. This is white collar crime possibly. Call for the 5th time today, and rep said a ticket and call back were done by him. Plainly put, this is vaporphone credit activity. Can there be any doubt that this is intentional, to stop the credits. I would ask if there is ANYONE still getting the credit on their  billings. The rep just said it was a glitch mistake in the system, after reviewing my account and seeing that the credit was owned. And I ask, why does billing need to open a "ticket". If they can see that the credits have not been given, why not fix it now on phone? So as of now, i will wait. I would think that the BBB and the Florida attorney general should be notified for me, and maybe i will. Maybe the AG of Florida can pop this cesspool, and see how many customers have had their money/credits stolen, and still going on.):