Trade in Issues

alfwong wrote:

I preordered the S21 Ultra based on the $800 trade-in for my old phone.  When I got the S21 Ultra, I boxed and shipped the Note 9 to Assurant using the T-Mobile provided label (See picture).   USPS confirmation number showed it was delivered to Assurant but T-Mobile says the phone was never received.  I called T-Mobile and got the usually "We got your back" blah, blah, blah.  T-Mobile said they would initiate a Handset Order Research Request.  I got an email from T-Mobile saying they have no record of the handset being received (See picture).  I called T-Mobile and was basically told "tough luck", they can give me the rebate because they never received the old phone.  Well, USPS said it was delivered and if Assurant (their agent) lost it before logging it in, how is that my fault?  I requested to speak to a supervisor and was told the same thing "tough luck" but as a gesture of goodwill, they would give me $150 credit on my bill.  I initiate a lost package request with USPS and got an email from USPS saying the phone was delivered and processed to Assurant on March 10, 2021 (See picture).

I accepted the $150 credit so far and was told they would still process my trade-in if they ever find the phone.  It was either $150 or nothing.  Is there anything else I can do?  Who else should I contact?  Any advice would be greatly appreciated.

Gracias,

 

Alfred

Wow, they won't honor $800? I am facing the same issue right now and I believe T-Mobile is running a shady trade-in phone business.