Forum Discussion
Trying to upgrade, won't accept payment
I am trying to upgrade two phones on my plan. I went into the store and they told me if I did it online, I'd save money. I tried doing it on the app, didn't work. I tried on my laptop several times a...
The $0 is just an authorization to see if they can charge the card. No one wants a pending charge sitting on their card for up to 5 days before it falls off if the transaction can't be processed. Are you sure all of your information was correct and matched what T-Mobile has on your account? All online transactions are processed in Washington State, which can trigger fraud alerts depending on the bank you are with and where you are located.
