Two hour wait for customer support - then a hang up

many have been given the 2 hour wait deal but were called back in less than a half hour..so you might get lucky..other way you can go is contact TMO through either Facebook or Twitter..second tier support.

youre wanting short code added to your line.

Thanks Fireguy_6364. 

I am seriously shocked that there are other threads out there from over 9 months ago with the same issue. I think that is too long to have these crazy wait times.

I should be able to email this to T Mobile and have them take care of it. Or leave a message, whatever, but there should be other alternatives. 

I've always received quick, excellent support on the rare occasion I needed to contact T-Mobile . However, I haven't called customer support in a year or more, and today received a VERY different experience. First, I got the standard "we're experiencing unusually high, yada, yada, like everyone else these days.  Second, when I 'did' get a call back, I was hung-up on during the call.  You know, I think it's time to look for another provider.  The one single thing that 'used to' set T-Mobile apart from the competition was their stellar support...and that's something that matters to me.  Good luck to those of you who hand around.

well add onto the merger chaos there was the data breach so taking in that last one im sure theyre overloaded with calls wanting info.

the FB/Twitter route is probably your best choices to get your issue looked into.

Chat in and have short codes enabled.

4 Years later this is still a thing. It happens from time-to-time but there are certain periods of time where it is impossible to reach someone when this happens the "Press 1 to receive a callback" feature will also not work.

Its been pretty common for customer service to hang up on me or not following up on a technical issue leading me to call back. You need to call using a different number, seems like some ban or another issue on their end.