Forum Discussion
Unable to access T-Mobile web portal, unable to change password in app, unacceptable phone support wait times
So after the hack I'm obviously wanting to change my password. No such luck. Web portal access? "Looks like we got our wires crossed." No access. Password change in iPhone app? "Request timeout." Cal...
podant wrote:THEY’VE OBVIOUSLY SHUT OFF THE OPTION TO CHANGE YOUR PASSWORD WITHOUT ANY NOTICE
I think you're correct. They are afraid that this information may have been compromised and they've locked down the system to prevent changes. I've heard about some customers (prepaid) being texted new PINs.
