Forum Discussion
Unable to make payment
I want to pay my bill but your system does not want to accept it. Your system shows "Enter a valid card number" or "Enter a valid routing number" for the cards/accounts that have been used for a ...
Having this issue still in 2019. I've attempted to enter many different card numbers, through several different browsers, but still getting the same error message. I reached out to a rep via chat, and was advised that there is an issue with the payment system that could take a few hours to fix. Also, it appears that all of my saved card information has been deleted, so I'm not able to make a payment that way either.
