Forum Discussion
Unable to update my address
Hi there. I cannot update my address from the Profile page. It shows my current address, but does not allow me to make any changes to it. I can't click any buttons. They're all greyed out.
¡Hola!
We're not seeing anything reported specifically with issues for address changes on a mass level, so it's likely a one off with your account for some reason.
Sounds like we may need to file a ticket, the easiest way to do that is just pop over to FB or Twitter and have T-Force take care of it! Links are in my signature!
-Lauren
I have the same issue. It says change was successful, but it never changes. Customer service tried and could not change it either. They entered a ticket for it and suggested to try again next day.
Thing is, I was trying to port my number from prepaid to postpaid and it's impossible. Customer service couldn't do it either. This may be why.
I have to use my current address to pass the credit check for the new postpaid account, but when you port a number, the address on the new account has to match the old account or the port won't go through.
There is no way port to a postpaid account if the old billing address doesn't match the new address in your credit report.
