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Qazplm
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Joined 2 years ago
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Not going to a store, going to call AT&T
I am not going to a store, I am going to call AT&T and pay more for an account system that works. If a PHONE company can't set up an account over the PHONE, without making the customer GO TO A STORE, then I can't work with this company. They keep saying the credit card was declined, a debit card also declined. You have to go to a store. I called my credit card company and there are no holds and nothing wrong and that T-mobile has NOT SENT ANY CHARGES! There is NOTHING TO DECLINE! Like so many others have experienced, the T-mobile payment system is broken again.I give up, going to spend more at AT&T
I give up. I've spent many hours over many days trying to set up an T-Mobile account online and over the phone, it can't be done. If a PHONE company can't set up an account over the PHONE, without making the customer GO TO A STORE, then I can't work with this company. They keep saying the credit card was declined, another card also declined. You have to go to a store. I called my credit card company and there are no holds and nothing wrong and that T-mobile has NOT SENT ANY CHARGES! There is NOTHING TO DECLINE! Like so many others have experienced, the T-mobile payment system is broken again. I'm done. Yes, moderators, I know this has never happened to you, but somehow the Twitter experts can fix it. Right.Re: Why is the T-force from Twitter not HERE?
I give up. I've spent many hours over many days trying to set up an T-Mobile account, can't be done. If a PHONE company can't set up an account over the PHONE, without making the customer GO TO A STORE, then I can't work with this company.20Visto0likes0ComentariosWhy is the T-force from Twitter not HERE?
What is even more frustrating for those us experiencing problems with our service, is to get response after response from these moderators or experts above how "THEY have NEVER had that happen to themselves",and "they aren't hearing about this being a worldwide breakdown", so the problem must be you. "You should just go to a store or contact support through Twitter. " How can you possibly imagine anyone would find this helpful? Can you not understand that diminishing a customers' experiences is like a slap in the face on top of the service problems they are having? Why is this amazing T-force from Twitter not HERE?454Visto0likes6ComentariosRe: Billing address not updated after change successfully submitted
Of course, I have worked in second level support. If there was anything first level support should be able to do, it would be to update a billing address. There's nothing technical about typing it in. It's not saving. The T-mobile system needs to be fixed so that billing addresses and email addresses can be changed.39Visto0likes0ComentariosRe: Billing address not updated after change successfully submitted
Please understand that I am saying the support rep could not make the change in their system either. The problem is in the t-mobile system, it's not me that needs help. Others are reporting the same problem. It won't get fixed if customers aren't reporting it in a visible and quantifiable way. I post it here because I don't use social media.46Visto0likes0ComentariosBilling address not updated after change successfully submitted
Trying to get the billing address updated for a prepaid account. It says the change was successful, but it never actually changes. Customer Service couldn't make the change either. They said they would enter a ticket for it. For people who have an old billing address in their account and can't change it, thisis making online payments, credit approvals, plan changes and ports fail. Even though this is frustrating, Support reps have been professional and nice and do try to help.Solved