Forum Discussion
Billing address not updated after change successfully submitted
Trying to get the billing address updated for a prepaid account. It says the change was successful, but it never actually changes. Customer Service couldn't make the change either. They said they...
Try contacting tmobile support using messenger on one of tmobile's social media platforms like Facebook or Twitter to see if the can help you. The also are a higher tier of support.
Of course, I have worked in second level support. If there was anything first level support should be able to do, it would be to update a billing address. There's nothing technical about typing it in. It's not saving.
The T-mobile system needs to be fixed so that billing addresses and email addresses can be changed.
