Forum Discussion
Why is the T-force from Twitter not HERE?
What is even more frustrating for those us experiencing problems with our service, is to get response after response from these moderators or experts above how "THEY have NEVER had that happen to themselves”, and "they aren't hearing about this being a worldwide breakdown", so the problem must be you.
"You should just go to a store or contact support through Twitter. "
How can you possibly imagine anyone would find this helpful?
Can you not understand that diminishing a customers’ experiences is like a slap in the face on top of the service problems they are having?
Why is this amazing T-force from Twitter not HERE?
Mod here do not directly work for T-Mobile support department and are just moderating the forums. If support tells them something then at times they'll post things here for people to see. For the most part from the beginning these forums are for customers to help customers more than actually T-Mobile support department.
Ironically other carrier forums are ran the same way including device manufacturer forums.
They were here at one time but with the popularity of social media they left the forums to monitor request there. @tmo_adam_m was one of the originals who monitored the board.
I tagged him, so maybe if he's still working for tmobile he might see it.
gramps28 wrote:
They were here at one time but with the popularity of social media they left the forums to monitor request there. @tmo_adam_m was one of the originals who monitored the board.
I tagged him, so maybe if he's still working for tmobile he might see it.
I believe you’ve also been here a lot longer than I have :) I haven’t even seen Adam for a long time.
I give up. I've spent many hours over many days trying to set up an T-Mobile account, can't be done.
If a PHONE company can't set up an account over the PHONE, without making the customer GO TO A STORE, then I can't work with this company.
Just to update: AT&T was able to approve the same credit card that T-mobile declined repeatedly. The account setup at AT&T was done entirely online and only took about 2 minutes.
That's great but a lot of companies run credit cards through a 3rd party process company for approval.
Where I work I had to recently run 4 company credit cards to finally to get one approved. They finally gave me an Amex card and it went through while the other 3 were Visas.
