Forum Discussion
Unbelievable
Signed up with this company when it was still Voicestream back in 1998. Have been a loyal customer ever since. Bill is paid monthly, on time every single time. I see the commercials on TV talking ...
Please DO send the info that you have written. I just spent about 2 hours to get back into my account. Tmobile works like the U.S. govt (re: communications amongst different depts.)
They operate similarly to AT&T. I HATE calling them. I have a voip line (googlevoice, $0/mo) and have AT&T fiber optic (I have AT&T as ISP). So, I have to assume some contact might occur with AT&T and dred that prospect. But, the google voice line has been a Godsend and is very reliable (even has feedback on gmail that translates messages to text, even if the phone line doesn't ring, you will still get a translated message).
I am sorry for the frustration that you feel but the information has helped in my making a decision to switch to Verizon. I am unsure about the level of communications within their customer service dept. But I will change if I cannot have the "free" offer of the 5G phone and experience any more incompetency.
I have been with Tmobile for about 15 years and feel the same way that you do about their ‘loyalty’ to valued customers (AT&T operates the same way).
Thanks, again, for the information.
