Forum Discussion
Upgrade Support Charge JoD
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Just pre-ordered the Galaxy S8 with Jump on Demand and the lady on the phone kept telling me about a 20 dollar fee for the sim card and shipping. Told her I thought it was free overnight shipping. She said there was. Told her I didn't need the SIM card and she had me hold on a minute. Told me I'd be charged the 20 bucks when it was ready to ship, but that she'd credit it back and I wouldn't need to call back to get that credit. Anyone have more info on this?
Do you actually work for T-Mobile? I'm so confused with all the misinformation.
- Cambio a un nuevo teléfono sin pago inicial cuando quieras, hasta 3 veces al año y sin pago inicial para modelos básicos de dispositivos (es decir: el modelo de 16 GB del iPhone 6s), para clientes elegibles.
- Sin cargo por actualización: nunca pagues nada por actualizar, simplemente entrega tu teléfono elegible.
- Sin esperas: ¿por qué esperar 2 años para actualizar cuando no hay razón para hacerlo?
Actualización de teléfonos | Compara las actualizaciones en JUMP! y JUMP! On Demand | T-Mobile
There's no way to use self service for Jump on Demand
Thats an upgrade fee. Phone orders and any order where CS helps you upgrade is a charge of $20. In store also. Usually free if you do it yourself, but the system tries to tack on a $20 SIM. You might can bypass that fee with promo code FreeSim, or such, if the promo is open. Otherwise, take the $20 credit.
That's correct @ryan97006. The $20 you're seeing on that image you posted is charged when folks don't choose one of our self-service options to make an upgrade purchase. Purchasing online, for example, shouldn't charge you that fee.
Do you actually work for T-Mobile? I'm so confused with all the misinformation.
- Cambio a un nuevo teléfono sin pago inicial cuando quieras, hasta 3 veces al año y sin pago inicial para modelos básicos de dispositivos (es decir: el modelo de 16 GB del iPhone 6s), para clientes elegibles.
- Sin cargo por actualización: nunca pagues nada por actualizar, simplemente entrega tu teléfono elegible.
- Sin esperas: ¿por qué esperar 2 años para actualizar cuando no hay razón para hacerlo?
Actualización de teléfonos | Compara las actualizaciones en JUMP! y JUMP! On Demand | T-Mobile
There's no way to use self service for Jump on Demand
Jump On Demand upgrades are exempt from the Upgrade Support Charge after the initial set up of Jump On Demand.
So, if you were already on JOD and are performing an upgrade to another JOD device, the charge is systematically waived.
My experience mirrors your own in that, apparently, it takes a credit to get that done...... m'kay.
In my case, the upgrade support charge was reimbursed with $20 credit to account due to web issues preventing me from following the 'self-help path' (I am not a JOD customer).
Not sure if that helps put your mind at ease at all, but its what I can contribute.
-wtssup
Found this on the Phone Upgrades page for JOD: (ive bolded the relevant text)
With the introduction of JUMP!, T-Mobile rewired the wireless industry and eliminated the arbitrary 2-year sentence customers had to serve with a broken or outdated device. Con JUMP! podrás cambiarte a un dispositivo nuevo y protegerlo con la protección Premium de dispositivos, que ofrece servicios de AppleCare y Lookout Mobile Security®.
Con JUMP! On Demand, el costo de tu nuevo smartphone incluye la libertad de cambiarlo por uno nuevo cuando quieras, hasta 3 veces al año, ¡sin cargo adicional! Now, we're taking JUMP! to a whole new level and introducing the world's first phones on-demand service for customers who always want the latest and greatest smartphone whenever they want-zero upfront costs, zero upgrade charges, and zero waiting
couldn't edit my above reply.... 😕
-wtssup
Seriously not about to pay for a fee just to buy a phone at the store. That's like going to the grocery store and saying you have to pay an extra $20 to buy a head of lettuce. What a rip off.
If I go to a store to buy a phone it will not be at T-Mobile.
Lol it's going to be the same price where ever you go. If you are going to require assistance setting up your phone, it will he charged, every carrier does it, and most of them are even more expensive. If you don't want to pay the assisted support charge, purchase it online and activate it yourself.
I DO NOT require assistance! That's why this charge is a rip off!
Then buy it online lol, then again you have to pay for shipping soooooo basically the same charge.
If I requested the service it would be one thing but I DID NOT!
