Forum Discussion
Usage Data Disparity
So last month I got a text stating I used 1.6gb of my data and if I go over 2gb that I would not receive my kickback. So I stopped using mobile data and made sure I stayed under 2gb. My Galaxy S20 sh...
This is a user to user forum with some Tmobile moderation.
Your best bet is to contact Tmobile on one of their social media accounts using messenger.
I have the same issue. As soon as I upgraded from a 4G LTE phone to a 5G phone, I noticed that my phone's actual data usage is about a half of the total counted on Tmo site. It's weird that the Tmobile Android App is showing the correct number but the detailed usage on Tmobile site is showing different number. I have disabled 5G and will see how it counts in the next few days. I am super surprised that Tmobile isn't fixing this. Very frustrating as if they want me to use the unlimited and don't get Kickback discount...
